| S/N | Services Offered | Customer Process/ Requirement | Cost | Timeline |
| 1 | Resonding to Correspondences | Request submitted to the relevant office | Nil | 5 working days |
| 2 | Responding to a telephone call | call through official lines | Nil | 15 seconds |
| 3 | Admissions inquiry | Verbal or written | Nil | 3Ā working days |
| 4 | Teaching | Approved timetable and timely class attendance | Nil | 15 weeks |
| 5 | Conducting of examinations | Unit registration and attendance of at least ā of class lessons by a student | Nil | Last 2 weeks of semester |
| 6 | Supervision of postgraduate students | Completion of courseĀ work and approval of research proposal | Approved University fee |
MA-2 years Phd- 3 years |
| 7 | Processing of staff requests | Application letter or memo to relevant office | Nil | 5 working days |
| 8 | Staff and Student clearanceĀ | Filled-in clearance | Nil | 2 working days |
| 9 | Handling of complaints | lodging of complaintĀ | Nil | 14 working days |
| 10 | Departmental proposal Defense seminars | Submission of approved prosals by the departmental postgraduate commettee | Nil | 2 weeks |
Ā